Ordering & Account
Do I need to register an account to place an order? No, you can check out as a guest. However, registering an account allows you to save information for faster checkout in the future, view your order history, and receive personalized updates.
How do I create an account? You can create an account at checkout or by clicking the “Account” or “Sign Up” link on our website.
How do I track my order? After your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website. You can use this information to track your package’s delivery progress.
Can I modify or cancel my order after placing it? We process orders quickly. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once the order is processed and ready to ship, modifications or cancellations may not be possible.
What if the item I want is out of stock? If an item is out of stock, it will usually be displayed on the product page. You can choose to subscribe to email notifications to receive a notification when the item is restocked.
Shipping & Delivery
What is your shipping area? We currently only ship to customers within the United States. How much is shipping? We offer free standard shipping on all orders.
How long will it take to receive my order? Total delivery time is typically 7-11 business days (Monday to Friday), including 2 to 3 business days for order processing.
What is the order cut-off time? The order cut-off time is 5:00 PM Pacific Time (Monday to Friday). Orders placed after this time will be processed on the next business day.
Will my order have a tracking number? Yes, you will receive a shipping confirmation email with your tracking number after your order ships.
Returns and Refunds
What is your return policy? We offer a 30-day return and refund policy for unused, undamaged items with their original tags. For more details, please see our full Returns and Refunds policy.
How do I request a return? Please send an email to contact@bsocts.poeorchestra.com with your order number and details of the item you wish to return. Our customer support team will provide further guidance.
Do I need to pay for return shipping? Unless the return is due to product defect or our error, return shipping costs are borne by the customer.
When will I receive my refund? We will process your refund within 7 business days after receiving and inspecting your returned item. The refund will be sent to your original payment method.
Do you offer exchanges? Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Payment
What payment methods do you accept? We accept Visa, MasterCard, Discover, and PayPal.
Is my payment information secure? Yes, our website uses secure SSL encryption to ensure the security of your payment information during transactions.
In which currency will I pay? All transactions are settled in US dollars. If your local currency differs from the US dollar, your payment service provider will handle the currency exchange.
When will my payment be processed? Your payment will be processed when you place your order.
Contact Us
How can I contact customer service? You can contact our customer service team by emailing contact@bsocts.poeorchestra.com.